Increasing demand and changing needs
In the first 6 months of the pandemic, we saw a huge increase in the number of requests for help for our support.
Unsurprisingly, we saw a huge demand for financial support at the beginning of the pandemic caused by the impact on building projects, many of which were cancelled or put on hold. We provided financial support to many who experienced sudden loss or reduction of income while they waited for benefits to be awarded, or to those who were not eligible for government support.
The requests for financial support decreased as time went on. Many people were able to access government funding, mortgage holidays or claim benefits. However, requests for psychological and emotional support increased significantly as covid restrictions continued. The effects were varied and wide ranging; coping with redundancy and unemployment, isolation, pressure of homeworking, home-schooling, caring for loved ones, losing loved ones, and relationship breakdowns to name a few.
We referred many people for psychological support through our partner Anxiety UK during this period.