Marc and New Practice: how ABS was here for the team through bereavement

Fast response

“As an employer, it was difficult to know what to do, there is no process written down in the handbook, but I knew I needed to get as much information and resources as I could to support my team. We are very lucky to have great mentors within the [architectural] industry and they suggested I get in touch with ABS. While I had heard of ABS, I was not familiar with their work and had no expectation when I first got in touch, I was just looking for as much information and resources as I could to support my team.

From my initial enquiry by email, I received a very clear and very quick response, that same day, I think. As part of their mental health support service, ABS could offer any New Practice team member who contacted them fast and free access to their mental health resources and therapeutic support through Anxiety UK. With an understanding of the impact on the team, ABS provided us with quick access through a simple (confidential) referral process.

Impartial and free support

I was able to raise awareness of the support ABS could provide by sharing ABS helpline information and resources with staff meaning that each person could choose whether they wanted to contact ABS then, now or in the future. As we are a small business, I was very conscious that I wanted to provide an avenue of support that wasn’t related to the practice. I still think there is a perception that any support that comes through your organisation could potentially get back to your employer and even though that would not be the case, I didn’t want this to be a concern.

In this cost-of-living crisis the support ABS offers is more valuable than ever. Mental health support is expensive and the fact that ABS is free for us, enables access for all members of the team whatever their financial circumstances.

A charity that supports the profession

As a charity specifically for the architectural community, ABS immediately knew the pressures of the industry without me having to explain. It is difficult to reach out for support and having that understanding makes a huge difference. I imagine this is even more important for those who do not have open communication with those in leadership roles.

Overcoming barriers to ask for support

I began to realise that in order to support my team, I needed to also focus on my own mental health. I had lost my partner last year and while I did not reach out for support immediately, I knew it was available to me through ABS and made that step last month. Everyone processes grief and loss differently and at different times. I understand how difficult it can be to reach out for support, especially as it may be the first time you are acknowledging you may need some help, but I encourage people to make that first step. If filling out an application form is too overwhelming I suggest sending a quick email or picking up the phone.

Community

This year I was able to take part in the ABS Chicken Run, raising money and awareness for ABS support services. It was a run that meant a lot to me. I’d like to give a special mention to the HUT Architecture team who looked out for me, understanding what a difficult and important run it was for me.”